You can pay us using your internet banking, credit or debit card, Google Pay, Phone Pe, Paytm, UPI. For an international order also, you may pay us through Visa/Mastercard or Paypal.

SHIPPING We endeavor to dispatch all products ordered within 48 hours after the order has been placed and accepted by us. You will be given an indication of the expected delivery time when you place your order online.
Thecollective.in insures each order through transit up until it is delivered to you or is collected. You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfilment of your order. DELIVERY CHARGES All orders are delivered for free of charge ADDITIONAL CHARGES There are no additional charges. The total payable amount indicated on the individual items DELIVERY TIME This may vary depending on the delivery location and services of our logistics partner. However we endeavor to deliver orders within 4 to 7 Business days (excludes public holidays)

When and how can I cancel an order? Before your purchases have been prepared for dispatch we can cancel an item. To change an Item/Order you have to cancel the existing order and place new order. Once the order is shipped it cannot be cancelled Do you exchange or replace items? We currently do not have the facility to Exchange an item. You can place a return request place new order I need to return an item, how do I arrange for a pick-up? You could initiate a return for your order / item by going into My Account and click on RETURNS, within 15 days of order delivered. For further information please call Customer Care on 1800-833-4488, 10 AM to 7 PM, Monday to Saturday on business days (Excludes public holidays) or write to us on customercarethecollective.in What is the Return pickup process? Once you click on RETURN on your account, we will initiate the process for a pick up, we request our logistic partners to arrange a pick up from your door step. They would contact you and get the item picked up. Packing Instructions will be sent to you through e-mail. I have changed my mind and would like to retain the product. What do I do? Please call Customer Care on 1800-833-4488, 10 AM to 7 PM, Monday to Saturday on business days (Excludes public holidays) or write to us on customercarethecollective.in When are returns not possible? When the below mentioned points are not fulfilled, returns are not possible. Return needs to initiate within 15 days from the date of delivery. Return needs to initiate within 1 day from the date of delivery for following items. Jewellery Watches Sunglasses Cufflinks Perfumes/ Fragrances once bought cannot be returned Items of the order is used. The tags of the items is removed